Ian Melin-Jones

Ian Melin-Jones

axt logoSELFRAG, supplier of high voltage pulse power fragmentation equipment to the geoscience, mining, recycling, and solar and industries, expands its presence in Asia Pacific with the appointment of AXT Pty Ltd.

AXT has been appointed as the official distributor for SELFRAG’s laboratory batch equipment in Australia and New Zealand with immediate effect. The Sydney-based company has an established history of supplying scientific equipment to both industrial and academic markets for over 20 years and has strong links with major institutes in both territories.

SELFRAG’s lab machines join a range of other prestigious research instruments in AXT’s portfolio, including scanning electron microscopes from XRF, X-ray microscopes from Rigaku and sample preparation equipment from Spex, Katanax and Rocklabs.

axt pic1“We are delighted to work with AXT,” says Faiz Ahmad, head of Sales & Marketing at SELFRAG. “Australia and New Zealand are growing markets for us – SELFRAG Lab equipment is already installed at prestigious institutes such as Julius Kruttschnitt Mineral Research Centre (JKMRC), Macquarie University and Curtin University in Australia. With AXT’s support, we hope to bring our technology to even more customers in the region.”

Selective high-purity fragmentation

The SELFRAG Lab uses high voltage pulse power technology for the selective fragmentation of composite materials, mineralogical and geological samples in the kilogram range. Standard sample preparation can damage or degrade materials in size, form or chemical composition, whereas the SELFRAG Lab provides a high quality tool for liberating morphologically intact materials. The equipment is used in universities and institutes, as well as the research departments of several mining and recycling companies.

As well as distributing SELFRAG Lab equipment throughout Australia and New Zealand, AXT is also providing service support with maintenance engineers rapidly on hand to ensure minimal downtime.

“SELFRAG’s technology is unique, very effective and has great potential – just the characteristics we look for in our products,” says Richard Trett, managing director of AXT. “Australia’s increasing dependence on mining makes this opportunity all the more attractive and we look forward to the start of a long and successful partnership with SELFRAG.”

Although primarily a distributor for SELFRAG’s Lab batch equipment, AXT will also be in a position to discuss SELFRAG’s continuous fragmentation systems with customers in the solar, recycling, and mining industries.


SELFRAG AG specialises in the development, engineering and marketing of high voltage pulse power products, plants and systems for the selective fragmentation of solids in the mining, recycling and solar industries. Founded in 2007, the company is headquartered in Kerzers in the canton of Fribourg, Switzerland and currently employs 30 staff. Privately held, investors include Affentranger Associates, Ammann Group, Credit Suisse and the Swiss Helvetia Fund.


Contact:
Giselle Stefanelli            
SELFRAG                 
Biberenzelgli 18            
CH-3210 Kerzers            
Switzerland                
Tel: + 41 31 750 32 08        
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    

Richard Trett
AXT
Unit 1, 3 Vuko Place
Warriewood NSW 2102
Australia
Tel +61 2 9450 1359
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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ArcelorMittal has launched the first product in a new series of advanced high strength steels, with 10 automotive steel projects set for launch in 2014.

The new steel, HF1050, is a third-generation advanced high strength steel for cold stamping, for use in the automotive market. Using HF1050 will result in additional weight reductions in a vehicle’s structural components of up to 10%.

arcelor steels cars

Carmakers have undertaken formability and weldability tests on HF1050 and the product is now ready for use, with the first mass-produced vehicles featuring HF1050 rolling off the production lines in 2016.

A direct result of research carried out at the company’s Maizières-lès-Metz campus, HF1050 has been developed for the European automotive market and is the first in a series of third-generation of advanced high strength steels (AHSS) that ArcelorMittal will launch in the coming years.

Third-generation AHSS combine excellent strength properties with formability, allowing a reduction of 10-20% in the weight of automotive components, compared with existing grades. This means that automotive manufacturers can meet new CO2 emission requirements and improve vehicle safety. 

These new steel grades are ideal for body-in-white structural parts - such as B-pillars and windscreen pillars - as they absorb more energy in an impact.

Ten new automotive products in 2014 

ArcelorMittal invested US$270m (around €200m) in R&D in 2013, with the Maizières-lès-Metz campus benefiting directly from this investment. 

On average, there are some 60 new products under development at the campus at any one time. 
About ten of these products are destined for the automotive market and will be launched during 2014. 

These new, cutting-edge steels confirm ArcelorMittal’s position as a global leader in technological innovation.

The Maizières campus recently benefited from new equipment to ensure research projects are carried out equally well on "processes” (improving the productivity and reliability of the group's plants, developing breakthrough technical processes) as on "products" and ensuring industrial feasibility. This new equipment includes a thermomechanical treatment simulator to develop higher strength steels and an electron microscope to observe steel "reactions" at atomic level. 

The Maizières-lès-Metz site will take on staff in the coming months, rising from 530 employees on permanent contracts to 549 by the end of 2014. 

Danièle Quantin, director of European research centres and human resources at ArcelorMittal Research and Development, explained the role of the Maizières-lès-Metz site within ArcelorMittal: "The group carries out research and development on a global scale. We collaborate with clients all around the world. The development of new processes and the design of innovative products, accompanied this year by new skills and investment, confirms the leading position of the Maizières-lès-Metz campus as a strategic component of the research and development network that assists all ArcelorMittal units."

Frédéric Grein, CEO of the Maizières-lès-Metz campus added: “The Maizières-lès-Metz campus currently employs 530 researchers, engineers and technicians and is by far the largest ArcelorMittal research facility. Its work covers almost all the group's activities, from mining to new products, to new steel manufacturing processes."

BASF increased spending on research and development to €1.8 billion (2012: €1.7 billion) in 2013. “In absolute terms, we lead the field in the chemical industry with our research and development expenditures,” said Dr. Andreas Kreimeyer, member of the Board of Executive Directors of BASF SE and Research Executive Director, at the Research Press Conference on the topic ”Nanotechnology: Small dimensions – great opportunities” in Ludwigshafen.

  • Around €8 billion sales in 2013 with products on the market for less than five years
  • Research in North America and Asia expanded
  • Nanotechnology as innovation driver in numerous applications

BASF has a workforce of around 10,650 employees working in international and interdisciplinary teams on around 3,000 research projects to find answers to the challenges of the future and secure sustainable profitable growth for the company.

The innovative strength of BASF is demonstrated once more by sales of new products introduced onto the market within the past five years: Last year these amounted to about €8 billion. In 2013 alone, the company launched more than 300 new products on the market. The patent portfolio also reflects the success of the company’s research activities. With 1,300 patents filed last year and about 151,000 registrations and intellectual property rights worldwide, BASF is at the top of the Patent Asset Index for the fifth time in succession.

New research laboratories in North America and Asia

In future, BASF is expecting strong impulses from the regions for its innovation pipeline. By 2020, 50% of its research activities are to be conducted outside Europe. In 2013, BASF came another step closer to this goal and increased the proportion of its research outside Europe to 28% (2012: 27%). To drive the globalization of research further forward, the company has, among other things, established six new laboratories at different locations in Asia and the United States. Moreover, for example in cooperation with highly innovative universities, BASF has founded the “California Research Alliance by BASF” (CARA) in California. Here, the main research focus is on the biosciences and new inorganic materials for the areas energy, electronics and renewable resources. In Asia, the company has, for example, joined forces with top-ranking universities from China, Japan and Korea to found the research initiative ”Network for Advanced Materials Open Research” (NAO). In this joint project, research is underway on materials for a wide range of applications, including products for the automotive, construction and water industries and for the wind energy sector.

BASF collaborates in a global network with more than 600 outstanding universities, research institutes and companies. “Interdisciplinary and international cooperations are a decisive element of BASF's Know-how Verbund,” added Kreimeyer. Offering intelligent solutions for the challenges of the future based on new systems and functional materials requires not only interdisciplinary approaches but also the use of cross-sectional technologies like nanotechnology.

nano basf

Nanotechnology – helping to develop solutions for the future

Nanotechnology is concerned with the development, manufacture and use of materials that have structures, particles, fibers or platelets smaller than 100 nanometers and so possess novel properties. Many innovations in areas such as automotive technology, energy, electronics or construction and medicine would not be possible without nanotechnology. BASF uses this technology to develop new solutions and improve existing products. 

High-performance insulation materials

Nanopores provide the specific material characteristics in one of BASF’s new high-performance insulation material. Slentite™ is the first high-performance insulation panel based on polyurethane, which needs only half the space compared to traditional materials while offering the same insulation performance. Up to 90% of the volume of the organic aerogel consists of air-filled pores which have a diameter of only 50 to 100 nanometers. As a result, the air molecules’ freedom of movement is limited and the transfer of heat is reduced. The high-performance insulation material can be used, for example, in the construction sector for old and new buildings.

Microencapsulation

One BASF research field in which nanotechnology plays a key role focuses on the development of formulations of active components, especially on microencapsulation. Active substances are thereby enclosed with a wax, polymer or oil-based protective shell. This enables the actives to be used more specifically for the application concerned and function more effectively. The important factor here is the controlled release of the actives. Researchers at BASF have succeeded in designing the shell according to the application need, making it only a few nanometers thick or nanostructured. This allows control of the time and speed at which the active substances can be released at the desired target location.

Graphene

A material that could contribute to the key technological progress of Organic Light Emitting Diodes (OLEDs), displays and even batteries and catalysts is graphene. It is closely related to graphite, which is used, for example, in pencil leads. Unlike graphite, graphene consists of only one layer of carbon atoms, making it less than one nanometer thin. This material is a very efficient electricity and heat conductor and is very stable but also elastic and flexible. Because it is so thin, the actually black material appears transparent. An international team of researchers is currently exploring the scientific basis and application potential of innovative carbon-based materials like graphene at the joint research and development platform of BASF and the Max Planck Institute for Polymer Research in Mainz, Germany.

Color filters

BASF’s new red color, Irgaphor® Red S 3621 CF, ensures an excellent image quality of liquid crystal displays (LCD). It is used in color filters for notebook, computer and television screens. The smaller the particles are, the more intense the brightness of screens becomes. BASF has succeeded in manufacturing its product with a particle size of less than 40 nanometers. The tiny particles enable considerably less scattering of light in the color filter. Compared to traditional color products, BASF’s new red doubles the contrast ratio of displays. This leads to a sharp, pure-colored, high-contrast and thus brilliant image.

Safely utilizing the potentials of nanotechnology

Accessing new technologies requires an objective assessment of both the opportunities and risks. In addition to the manufacture and development of nanomaterials, another research priority is the risk assessment of nanoparticles. For about ten years, BASF has therefore been pursuing safety research with nanomaterials. During this time the company has conducted more than 150 own toxicology and ecotoxicology studies and participated in approximately 30 different projects with external partners.

Open dialog for a common understanding

Innovation-friendly social and political conditions are decisive in allowing the potentials of nanotechnology to be utilized. “Public discussion is very important for us. We actively seek dialog, also with critical opinion leaders,” said Kreimeyer. For example, BASF has – as the first and so far only company in Germany – established a regularly held dialog forum focusing on nanotechnology. At these events, BASF employees conduct discussions with various representatives of environmental and consumer organizations, labor unions, scientific institutions and churches to improve understanding of current concerns, explain opportunities, answer questions and jointly identify constructive solutions.


About BASF

BASF is the world’s leading chemical company: The Chemical Company. Its portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. We combine economic success with environmental protection and social responsibility. Through science and innovation, we enable our customers in nearly every industry to meet the current and future needs of society. Our products and solutions contribute to conserving resources, ensuring nutrition and improving quality of life. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future. BASF had sales of about €74 billion in 2013 and over 112,000 employees as of the end of the year. BASF shares are traded on the stock exchanges in Frankfurt (BAS), London (BFA) and Zurich (AN). Further information on BASF is available on the Internet at www.basf.com.

VINNOVA has granted SEK 500,000 to the research project “Packaging systems for reduced food waste”. The project will be coordinated by Innventia, bringing together relevant players to develop resource-efficient packaging solutions that lead to a reduction in resource consumption and environmental impact in the form of unnecessary food waste.

innovative food inv

Up to 50 percent of all the food produced in the world is either destroyed or thrown away. Food waste refers to unnecessary food waste, such as food that could have been eaten if it had been dealt with differently. This waste is often linked to packaging and its ability to protect food, as well as the ability to communicate its different functions to consumers for optimum storage and use at home. According to the Swedish Environmental Protection Agency, roughly a million tonnes of food is thrown away each year in Sweden, with households accounting for the majority of this.

Innventia is now launching the project “Packaging systems for reduced food waste” as part of VINNOVA’s Challenge-Driven Innovation programme. A consortium of relevant players is being put together in association with Karlstad University, with the aim of developing new innovative packaging solutions to reduce food waste, throughout the entire value chain from food producer to consumer. The project is based on the extensive international research already being carried out within the field to map waste, with Helén Williams at Karlstad University playing a leading role. The new project involves more than mapping.

“What we want to do focuses more on concrete actions,” explains project leader Kristina Wickholm. “Our ambition is to develop real packaging solutions and to demonstrate the actual significance of the packaging when it comes to preventing waste from occurring. This has never been done before.”

Since two thirds of all packaging is used within the food and drink industry, the results will affect millions of users. With reduced food waste, it is hoped that the image of packaging can make the transition from environmental villain to environmental hero. Another effect that the researchers hope to achieve is new income streams for the forest industry.

“The Swedish forest industry is actively looking to identify new product areas. Packaging is a growth area where Sweden enjoys a strong position internationally. We now have the opportunity to take a leading role in the work to develop knowledge that contributes towards reducing food waste.”

 As an initial step in the formation of the consortium, Innventia will be arranging a workshop on 4 June. Here, participants will work together to discuss concrete proposals for functional improvements that lead to reduced food waste. The workshop is aimed at all those who come into contact with packaging throughout the value chain, from material suppliers to consumers, as well as players who handle packaging, such as hauliers and kitchen designers.

Siemens Metals Technologies has received an order from the Southwire Company, Carrollton, Georgia, USA, to supply a copper rod system for industrial materials company Guangqing Copper Co., Ltd. of Liao Cheng, China. The new mill is designed to produce 230,000 metric tons of copper rod per year and will be located in Lioacheng City, Shandong Province, with commissioning expected in late 2015.

  • Industrial materials producer expands into copper rod market
  • Mill capacity will be 230,000 tons per year
  • Will roll Electrolytic Tough Pitch Copper (ETP)

siemens copper

Siemens is responsible for the engineering, manufacturing and commissioning of the rolling mill and coiler equipment for a Southwire SCR 4500 rolling mill to produce ETP copper. The contract scope includes 11 independently driven roll stands, which will run 35 metric tons per hour, annually producing 230,000 metric tons of rods that are 8 mm, 9.5 mm, 12.7 mm, 16 mm and 18 mm in diameter from 5430 mm2 cast bar. Coil weights will range from two to four tons. The contract also includes a 20-inch rotary shear and table, intermediate shear and downlooper, delivery and pickling system, rollerized turndown, pinch roll, orbital/laid coiler and a coil handling system.

Southwire has worked together Siemens for more than 40 years. During that time, the company built more than 80 non-ferrous mills for Southwire customers, in addition to completing nearly 30 upgrades.

Further information about solutions for steel works, rolling mills and processing lines can be found at www.siemens.com/metals


The Siemens Industry Sector (Erlangen, Germany) is the world's leading supplier of innovative and environmentally friendly products and solutions for industrial customers. With end-to-end automation technology and industrial software, solid vertical-market expertise, and technology-based services, the Sector enhances its customers' productivity, efficiency, and flexibility. With a global workforce of more than 100,000 employees, the Industry Sector comprises the Divisions Industry Automation, Drive Technologies and Customer Services as well as the Business Unit Metals Technologies. For more information, visit http://www.siemens.com/industry

The Metals Technologies Business Unit (Linz, Austria), part of the Siemens Industry Sector, is one of the world's leading life-cycle partners for the metals industry. The Business Unit offers a comprehensive technology, modernization, product and service portfolio as well as integrated automation and environmental solutions covering the entire life cycle of plants. For more information, visit http://www.siemens.com/metals

alfa lavalAlfa Laval – a world leader in heat transfer, centrifugal separation and fluid handling – has won an order to supply air cooler systems to a U.S. export terminal for natural gas liquids. The order, booked in the Energy & Environment segment, has a value of approximately SEK 55 million and delivery is scheduled for 2014. 

The Alfa Laval air cooler systems will be used to cool the main process streams at the export terminal where refrigerated natural gas liquids (propane and butane) are loaded onto tanker vessels.

“This large order relates to products from Niagara Blower Company, which we acquired last year. The air cooler technology fits very well in our portfolio of reliable products for the demanding oil and gas industry,” says Lars Renström, President and CEO of the Alfa Laval Group.

Did you know that… many shale gas formations also contain so called natural gas liquids (NGL), such as propane and butane, which can be separated from the natural gas and used, for example as feed stock for petrochemical plants, for house hold heating or as fuel for vehicles?


About Alfa Laval
                                                                                                          
Alfa Laval is a leading global provider of specialized products and engineering solutions based on its key technologies of heat transfer, separation and fluid handling.

The company’s equipment, systems and services are dedicated to assisting customers in optimizing the performance of their processes. The solutions help them to heat, cool, separate and transport products in industries that produce food and beverages, chemicals and petrochemicals, pharmaceuticals, starch, sugar and ethanol.

Alfa Laval’s products are also used in power plants, aboard ships, in the mechanical engineering industry, in the mining industry and for wastewater treatment, as well as for comfort climate and refrigeration applications.

Alfa Laval’s worldwide organization works closely with customers in nearly 100 countries to help them stay ahead in the global arena.

Alfa Laval is listed on Nasdaq OMX, and, in 2013, posted annual sales of about SEK 29.8 billion (approx. 3.5 billion Euros). The company has today about 16 300 employees.

www.alfalaval.com 


Gabriella Grotte
Investor Relations Manager
Alfa Laval
Tel: +46 46 36 74 82
Mobile: +46 709 78 74 82

 

ContiTech Elastomer Coatings presents prototype at the LOPEC in Munich • New process developed conjointly with the Fraunhofer Institute for Solar Energy Systems ISE.

conti solarA new kind of process is set to bring about a lasting reduction in solar cell production costs in the future – and will make Germany competitive again in this segment. The role ContiTech is playing in this development will be demonstrated by the company at this year's LOPEC, the trade show for printed electronics. Exhibits shown by ContiTech Elastomer Coatings from May 27 to 28, 2014, in hall B0, booth 321, will include products from CONTI Laserline as well as solar cells whose front side metallization was applied using flexographic printing.

ContiTech leads the project and is collaborating with the Fraunhofer Institute for Solar Energy Systems ISE in order to advance this innovative technology. "Our task is to develop and optimize microstructured elastomer printing plates for the transfer of metal fluids", explains Armin Senne, flexo business manager at ContiTech, and adds: "This also includes elastomer printing plates as well as the evaluation of anilox rollers." The successful test phase has shown a high cost-saving potential when using this technology in the manufacture of crystalline solar cells.

Ultra-fine structures, high precision
In addition, the project team, that includes among ContiTech and the Fraunhofer Institute other well-known companies and research institutions, realizes ultra-fine lines with widths of less than 40 μm in order to reduce shadowing of the solar cell's front side. In this way, the technology not only leads to lower production costs, it also demonstrates potential to improve the efficiency of solar cells.

"And yet with this technology we're only at the start of a development that ContiTech will continue to be involved in," explains Senne, and adds: "The knowledge gained from this project can also be channeled into cost-efficient production of many other products in the field of functional flexo printing in the future."

Ideal solution for many applications
Flexographic printing plates made of rubber are the best choice for many applications and make for excellent printing quality. There are obvious advantages for flexographic printing with the kind of direct engraving that is at the core of the CONTI Laserline range of products. Direct engraving achieves this by lasering out as relief any elements or surfaces not to be printed. Water is then all that is needed for the process of washing away the ash residue. This benefits the natural environment, because the process involves no ecologically harmful solvents at all. „Our customers can thus cut costs and pride themselves on using eco-friendly, sustainable processes“, Senne emphasizes.

mojo

Mojo Maritime, the Falmouth based marine renewable energy experts, has expanded into France, having incorporated a wholly owned French subsidiary in response to the growing French tidal energy market.

Mojo Maritime France S.A.S. is headquartered in Cherbourg, Normandy, and has operations in Nantes, Western France. The company started trading on 1st May 2014 and has  already begun the recruitment process. Over the next five years, Mojo Maritime expects its French office to consist of five people, bringing its total number of employees to 35.

The first project for Mojo Maritime France S.A.S. is the development of an innovative seabed preparation system which has applications for the tidal energy sector; a key area of development for the Cornish based company. This project is in conjunction with Cassis base company Geocean and is part funded by a grant administered by the French Government Agency ADEME.

Richard Parkinson, Managing Director of Mojo Maritime, commented: “The expansion of Mojo Maritime into France is an exciting step forward for us, as a Cornish-based business. We see the French tidal energy market as a key area of development and have been lucky enough to receive lots of support for our venture from local stakeholders. We are looking forward to seeing what the future holds for Mojo in both the UK and France and will be on hand at All Energy this week to discuss our plans further.”

Earlier this year, Mojo Maritime secured funding to develop, build and test their low motion floating platform for offshore LiDAR measurements (LiDAR is an advanced technology deployed in support of offshore wind energy farms) and the French expansion further amplifies their growing business.


The Low Motion Floating Platform project is part financed by the Grant for Business Investment European Regional Development Fund Programme 2007 to 2013. The Department for Communities and Local Government is the managing authority for the European Regional Development Fund Programme, which is one of the funds established by the European Commission to help local areas stimulate their economic development by investing in projects which will support local businesses and create jobs. For more information visit www.gov.uk/browse/business/funding-debt/european-regional-development-funding

South West Marine Renewable Energy Facts

What makes the South West of England a hotspot for development of marine renewable technology? The region is designated a Marine Energy Park recognising the fantastic energy resources for wave, tidal range, tidal stream and wind. The strong supply chain, universities and support organisations are committed to growing the industry through collaboration, investment and developing innovation. It is this commitment that makes the South West the place where new technologies are brought to market. Access to the world’s leading ocean resource

The partners behind the SWMEP include:

  • Cornwall Council
  • Plymouth City Council
  • Bristol City Council
  • Plymouth University
  • University of Exeter
  • Cornwall & Isles of Scilly LEP
  • Heart of the South West LEP
  • Regen SW

The SWMEP partnership also consists of over 60 private sector organisations including technology developers, engineers, supply chain companies and industry partners. 

This activity is being carried out by Invest InCornwall which is a project funded by the Convergence European Regional Development Fund and Cornwall Council. Invest InCornwall is part of Cornwall Development Company (CDC) which operates as Cornwall Council’s economic development arm. On behalf of Cornwall Council, CDC promotes Cornwall to the world; the mission – “to achieve sustainable prosperity with opportunity for all” by helping to develop and deliver the economic strategies for the county.

Monday, 26 May 2014 21:42

COINS - Mint Directors meet in Mexico

Schuler press for the production of tri-metal coins inspected.

The heads of national mints around the world converged on Mexico City from May 11 to 17 for the 28th Mint Directors Conference. The experts discussed such topics as new alloys, colored coins, and ways to enhance counterfeit protection. The itinerary also included a visit to the Mexican Mint facility in San Luis Potosí, where several dozen Schuler machines produce pesos and centavos of various denominations.

coins 1

 

The heads of national mints around the world converged on Mexico City from May 11 to 17 for the 28th Mint Directors Conference. The experts discussed such topics as new alloys, colored coins, and ways to enhance counterfeit protection. The itinerary also included a visit to the Mexican Mint facility in San Luis Potosí, where several dozen Schuler machines produce pesos and centavos of various denominations.

coins 2

 

Amongst other things, the Mexican Mint uses the Schuler MRV 300 with an output of up to 500 coins per minute to produce a medal to commemorate the Mayan culture. A further topic of the conference – which Schuler sponsors – was how tri-metal coins could also be used as circulation coinage to raise counterfeit protection, for example.

coins 3

 

All pictures courtesy of Schuler


About the Schuler Groupwww.schulergroup.com 

As the technological and global market leader in metal and plastic forming equipment, Schuler offers cutting edge presses, automation, dies, process know-how and services for the entire metal forming industry and lightweight vehicle construction. Its clients include car manufacturers and their suppliers, as well as companies in the forging, household equipment, packaging, energy and electrical industries. Schuler is the market leader in coin minting technology and supplies systems solutions for the aerospace, railway and large pipes industries. The company can trace its roots back to a locksmith shop founded by Louis Schuler in 1839 and celebrates its 175th anniversary in 2014. In fiscal year 2012/13 (ending Sep. 30), Schuler posted sales of € 1,185.9 million. With 5,600 employees, Schuler is represented in 40 nations around the world. The Austrian ANDRITZ Group holds a majority share in Schuler.

 

Visual Online Support assists communications between customers and the Technical Service of TRUMPF. This boosts machine availability and reduces the costs for on-site service missions.

trumpf oline

Finding the right solution, and doing it quickly, is decisive whenever a malfunction occurs during ongoing operations. With Visual Online Support, TRUMPF has introduced earlier this year a new tool that will make finding a solution considerably simpler. Within the framework of a TruServices Service Agreement, Visual Online Support offers customers the ability to exchange image, audio and video files with the Technical Service of TRUMPF, simply using an app. Over and above that, images can be edited by both parties to the conversation, in real time. This lets customers inform the specialists at TRUMPF about the situation, quite specifically and in great detail. "Thanks to the link with the customer via Visual Online Support, our in-house service engineers are able to understand even complex situations. In this way, they can solve many more cases, right on the telephone. This brings about a considerable increase in machine availability for our customers and reduces their costs for on-site service missions by as much as 25 percent - not to mention far better identification of the spare parts needed," reports Sebastian Fuhrich, Product Manager Technical Service at TRUMPF Werkzeugmaschinen GmbH + Co. KG.

A quick and secure connection

To simplify handling for the customers and to guarantee data security that meets TRUMPF standards, TRUMPF implements Visual Online Support in a concept that is entirely independent from the customer's IT infrastructure. To do this, the app uses for data transmission a WLAN hotspot built right into the machine, the so-called Wireless Operation Point, along with the Telepresence Portal that has been in use for many years now. If a customer wishes to avail himself of Visual Online Support, he requires - in addition to the Service Agreement Visual Online Support and the Wireless Operation Point - a tablet PC on which the corresponding app has been installed.

Whenever service might be needed, only a few steps are necessary to launch Visual Online Support. The operator first contacts the Technical Service of TRUMPF and, together with the service engineer, sets up a secure Teleservice session. Then the customer starts the Visual Online Support app on his tablet PC. As soon as the app has generated a connection to the machine over the Wireless Operation Point, image, audio and video files can be exchanged between the customer and the Technical Service via the Teleservice connection. All in all, this means that TRUMPF offers its customers not only telephone support, Teleservice, and on-site service, but also an additional option to exchange information with a highly qualified team of service engineers. These options complement one another to make for maximum machine availability.


TRUMPF GmbH + Co. KG
Johann-Maus-Strasse 2
71254 Ditzingen
Germany
Phone: +49 7156 303-30428
Fax: +49 7156 303-930428
This email address is being protected from spambots. You need JavaScript enabled to view it.
www.trumpf.com


About TRUMPF

TRUMPF is a leading global technology company with Machine Tools, Laser Technology, Electronics and Medical Technology as its business fields. Products manufactured with the company's technology can be found in almost every sector of industry. TRUMPF is the world technological and market leader for machine tools used in flexible sheet metal processing, and also for industrial lasers.

In 2012/13 the company – which has approximately 9,900 employees – achieved sales of 2.34 billion euros. With more than 60 subsidiaries and branches, the TRUMPF Group is represented in almost all the countries of Europe, North and South America, and Asia. It has production facilities in Germany, China, France, Great Britain, Japan, Mexico, Austria, Poland, Switzerland, the Czech Republic and the USA.

For more information about TRUMPF go to www.trumpf.com